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Cookie Policy

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Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

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Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

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Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies:

Currently we are not utilizing these types of cookies on our site.

Warranty

We'll make it right. What does that mean? We expect our gear to be used hard. For some folks, that means it will last a lifetime. For some folks, that means 3 - 4 years in the jungle. If a product fails due to workmanship, we'll repair or replace it. If a product fails due to normal wear and tear, we'll cost out the repair and give you some options. In a lot of cases, the most sensible solution is a decent credit towards the purchase of a new item. This is because zipper failure is the most common wear and tear issue even with the YKK #10 zippers we mostly use and the labor to replace a zipper can quickly outpace the value of the item. Regardless, start your warranty inquiry by emailing info@hillpeoplegear.com with:

  • part number (from tag)
  • description of problem
  • a picture or two if possible

If we decide the thing to do is repair it (rather than sending out replacement hardware or replacing it altogether or any number of other possibilities), we will refer you directly to our manufacturer (First Spear) for the repair. They have a fully staffed warranty department and can address the issue directly much more quickly than we can by getting in the middle of things.

Returns / Exchanges

If you get one of our products from us and it just won't fit the bill, we'll refund the entire purchase price within 30 days of purchase as long as the product is in original new condition. All you need to do is send it back to us (you are responsible for shipping costs) with the form below filled out and we'll handle it. Please allow 5-7 business days for us to process your return once we've received the package. If you elect to exchange, you'll be charged $12 for shipping on the new item.

picture_as_pdf Return / Exchange Form